Why Do Business With Castro Roofing of Texas?

The Castro Roofing Standard

1. Above all else – Ethics.  All Castro Roofing employees follow ethical business practices through training, empowerment, expectation, measurement and award.  A long history of "doing the right thing" has made Castro Roofing of Texas a company recognized for high ethical standards and performance.
2. Safety & Insurance – Safety is what protects us, insurance is what protects YOU!  Castro Roofing's Safety Manual is comprehensive. It has key elements from the Army Corps of Engineers, National Roofing Contractors Association and OSHA.  It's followed to the extent that Castro Roofing present Experience Modification Rate (EMR) of .65 is among the lowest in all of the roofing industry — a testament to Castro Roofing's commitment to continuously improving our safety record.
   
   Castro Roofing's workers compensation coverage and general liability policies protect YOU from claims and lawsuits in the event an accident were to happen.  Don't let uninsured/underinsured subcontractors leave you exposed.  Castro Roofing self performs all roofing work (no roofing subcontractors are hired).
3. Roofing Manufacturer Recognition – 10 different, top of the line roofing solution manufacturers trust Castro Roofing to properly apply their roofing materials exactly in accordance with their specifications, to the point that some of them will extend their warranty an extra two years, conditions apply. (like must purchase a Castro Platinum Roof Maintenance Plan)
4. Design/Build – Castro Roofing offers a No Change Order Guarantee! If Castro Roofing designs your roofing solution, you won't ever experience an increase in your project cost due to change orders.  Think about that.  How many times during your past roofing projects have you been faced with project cost overruns and delays due to change orders?  Those can be things of the past with Castro's No Change Order Guarantee.
5. Dedicated Site Supervisor (DSS) – You will know who your first line contact is for all questions or concerns regarding your project.  Your DSS, who speaks English, will be the one to attend all production meetings, supervise all Castro Roofing crews, and is responsible for safety and compliance with all project specifications.  Your DSS is Castro Roofing main point of contact for you but you can call on anyone at Castro to resolve any outstanding issues at any time.
6. Communications Network – Along with your DSS and your ability to contact anyone at Castro Roofing at any time, you will have your Personal Client Project Status section on this website.  Everything related to your project, password protected by you, can be reviewed in your section of this website.  For a quick tour, click here.
7. Roof Life Extension Program – Castro Roof Maintenance Plans afford you excellent ways to maintain and in some cases extend your manufacturer warranty while helping you "buy" a new roof. Click here for More Information...
8. Formalized dispute resolution processes through Certified Contractors Network (www.contractors.net) and/or the BBB.  No one likes to contemplate a dispute arising at all, let alone one lingering unresolved to the point a formal process needs to be invoked.  Things happen though and it's much better to know and see just what remedies exist, long before lawyers need to be brought in to satisfactorily resolve such disputes.  Castro has put the Castro Roofing Standard in effect to avoid the need for such processes at all but we all like to know they exist, just in case. Click here for More Information...
9. Buying Education – Rather than try to sell you anything, maybe something you don't want or need, Castro Roofing would rather help you buy the roofing solution that's right for you, not for us.  This buying education comes in many forms. From how to understand the many nuisances of roof warranties to the 5 Dirty Secrets Roofing Contractors Don't Want You to Know, Castro Roofing's expertise with your roofing situation should be relied upon to get the right roofing solution, done right with you so delighted you become a…
10. Raving Fan – This is no fad program or catch phrase of the day.  This is a commitment to make your experience while doing business with Castro Roofing so completely different and better when compared to all contractors, not just roofing contractors, that you'll be a Raving Fan.  Castro Roofing doesn't want a satisfied customer, or even a loyal one.  That would leave our relationship vulnerable to dissolution and that's just not acceptable.  To learn more about what all this means, and means to you, click here.